OLX is a local buy & sell website, where you can post an ad that you’re selling, or if you’re a buyer you can search from the market and contact the seller of that item. I made a few successful transactions from that e-commerce site, but I also met unusual people, ranging from low ballers, those who repetitively ask the same questions without them noticing it, or those who ask for the impossible, and esp those who have fraudulent schemes.
“Be kind to unkind people, they probably need it the most”
This is in continuation of my previous post about the Online Selling Must Have and I was right, Tees Me Online is an online scam printing shirt business headed by Francis Daron. (Should I call it swindling over business?) To give you a rundown what transpired to our transaction, here you go:
Naexperience mo na ba ang maalok at ang hinde makatanggi khit na wala ka naman talagang planong bilhin ang item na yun? Nag uusap kame ng sister ko na inalok ng kapitbahay nameng humahabol sa December raket, at nag-alok ng pambatang hair accessories, dahil sa may pamangkin akong babae. Pagkabili nya at umalis na yung nag benta, I heard her saying, “sana diko na lang to binili”…………
Alam ko na maraming nakakarelate sa gantong feeling na panghihinayang after effect. Ang diko lang gets ay baket nga ba nahihiyang tumanggi tayong mga pinoy, gayong tayo naman ang nakakaalam kung ano ang nakakabuti sa aten. Like that similar instance, pwede naman nyang sabihin na hinde naman kelangan ng bagong accessories — khit pa mura lang yun, which is beside the point, ang gusto kong malaman is ang psychology beyond that behavior. only in the philippines nga lang ba to?
Sa totoo lang, tingen ko sa eksenang yun, wagi ang seller, dahil unang una ang naging approach nya upfront tipong “I am offering something you cannot refuse.” At dahil dyan naisipan nameng mag formulate ng bagong technique para labanan ang ganitong mindset.
Me: We should revert that idea na “Im offering something, you cannot refuse.” — Dapat I am offering something you will refuse…Yan!
Utol: Ha? So pano yun?
Me: Pag binibentahan ka bagay na hinde mo trip, mag counter sale ka tipong, “Bibilin ko lang yan, kapag bumili ka muna nitong binebenta ko….worth P500 (or anything 10x worth ng inaalok nya sayo)…at sigurado akong agad agaran syang mag rerefuse! Hahahaha! Sa pag refuse nya, walang transaction at nakalimutan nya na ang binebenta nya sayo! 🙂
Hala subukan ang gantong technique! Let me know if mag wowork sa inyo.
I really think that e-commerce had made my life a lot easier. I was able to buy cool stuff online, no hassle very smooth transaction. The same way that I was able to sell a lot of items and was given good feedback. So I’d like to share some e-commerce netiquette, with some actual negotiation transcripts:
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Buyer: Can you do meetup in @#$ASDF23!@#%?
Seller: Yes we can!
Buyer: What’s the last price for this item?
Seller: The one on my post is the last price, thanks for your interest!
Buyer: Aw last price na? Saw another listing for item blah blah for only 9K but it has a few scratches already. I’m very interested in your item but of course I’d like to test/check it out first. No flaws or anything? (item status is already indicated on the advertisement post)
Seller: It is in your discretion to get the blah blah item, what I have on my post are all there with the bundle and stuff. No worries, I’d be happy to offer mine to others, thanks for your interest.
Buyer: Okay, was just hoping you’d be more accommodating about my queries but yeah thanks anyway.
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My tips? Oh yes here you go:
1. If you are looking for an item online, for the love of God, read every section of the advertisement. Lahat ng kasingit singitan basahin mo. This will save you time by not asking obvious questions, and making you more attentive sa advertisement details.
2. Never compare items coming from different sellers. Kung itatanong mo sakeng why not sasagutin kita ng ganito, dahil kung bibili ka pa lang ng item hinde mo pa “actually” alam ang “status” nung unit, so no basis for item comparison. Iba iba rin ang pricing judgement ng sellers since sila ang nakakaalam ng condition ng item. Therefore it is ridiculous to compare stuff if the item is 2nd hand.
3. Para sa mga buyer, wag tayong sensitive, kung ayaw ibenta saten, wag tayong magmaktol, wala naman tayong initial deposit since we are only inquiring diba? The seller has all the right to sell the item sa taong gusto nyang pag bentahan, at malas mo kung hinde ikaw yun. Sorry mare at pare that’s what you call “life.”
4. To all sellers, wag tayong maging snob, we must entertain all inquiries no matter how stupid it can be. Khit pa halata mong hinde nagbabasa ng advertisement mo fully, mag pa sensya pa rin tayo.
5. If you are a seller, make sure to be honest sa condition ng item mo. Include it on your advertisement para detalyado, my suggestion is that you make an FAQ section, kapag tinanong ka pa rin, refer them to your post.
6. If you are a buyer and do not have enough money, stop bugging sellers. You are only gonna be wasting their time.
7. Promises are promises. When you commit to a sure deal transaction go for it, not unless an “emergency” came into picture. Let me define emergency cases:
– Life and death, you got hit by a bus, stranded in a far away place, your wife is going to deliver your baby, etc.
– Financial emergency, money got lost, your friend hacked your bank account, so on..
Note: It is never an emergency, if you just have a sudden change of heart and decided not to get the item from that seller. I call this sabotage. 😛 Not unless, on the very last minute you found out that you are dealing with a bogus seller.
8. Negotiation doesn’t always equate to “babaan mo ang price mo.” You can negotiate with the terms of payment, meetup places, item bundle and such. At kung sinabeng last price na, wag kang makulet by asking “what’s the lastest price?” Aba naman ate/kuya, wala ka sa palengke, kaya stop na ang pagtawad ng walang katuturan. Always meet halfway.
9. For all sellers, be mindful of the after purchase support. Hinde yung pag nabenta mo na tapos na, hinde ka na makontak at hinde ka na rin nag eentertain ng mga inquiries. For better customer relationship, still keep in touch. My suggestion is to always offer personal warranty, I think this is fair para sa buyer na hinde nila iisiping nabentahan sila ng dehadong item.
10. Last on my list would be, be careful on every online transaction you’ll have, ma-pa-buyer ka man or seller. Always do feedback checks, kung puro negative rating na yan, engot ka na lang makipag deal pa sa kanya. Check the offer if its good to be true, wag tayong padalos dalos na komo “mas mura” taeng taeng bumili na. Actually mas maraming nabibiktima dahil sa cheap concept na to.
There you have it folks, I hope the above tips make sense to you. And if you are wondering if the transcript is for real….well guess what, item has been sold to another interested buyer. :-p Didn’t bother to reply to the last comment, though I thought I did accommodate the inquiries, but it just felt that replying to her would just be a waste of my precious time. Ramdam ko rin ang panghihinayang nya sa item ko, well cant blame her, my item says it all.
All I can say is always bring manners with you even in this virtual world.
Kung isa kang myembro ng kilalang local e-commerce site like Tipidpc, pihado akong makakarelate ka dito. Just wanna share the things that I observe from these people. Ehem katuwaan lang to ah, bato-bato sa langit ang tamaan, wag aaray.
1. Kung seller ka ng isang unit, imposibleng walang mag aask sayo ng last price. Kumbaga sa call center, this is your “hows the weather there?” It seems to be a template from any buyers.
2. Ginagawang talipapa ang online market. Meron kaseng buyers na kung tumawas este tumawad it’s like Php1,000 off from your posted price. Ano ka sinuswerte?
3. Kung buyer ka naman, itatanong mo pa rin sa seller kung san ang store nila khit nakalagay na ito sa banner ng kanyang post.
4. People assumed that they are dealing with MALE sellers. “Sir ng sir” kaya nahahalatang hinde nagbabasa ng feedback ng sellers, hehheh.
5. May nagtatanong pa if Brand new, khit na malinaw sa itaas ng post na Already Used.
6. Para sa mga nagbebenta ng gadgets out there, may mangilan ngilan dyan nagtatanong lang ng technical info sayo, at tatawagin nila tong, “ACCOMODATION” pero ang ending, hinde sila bibili sayo. Kadalasan ang gumagawa nito ay ang mga mahilig sa ninja moves. (ayaw umaming engot, magtatanong at ayaw ding umaming walang pera)
7. Punta tayo sa bargaining, may mga walanghiyang buyers na mag ddrag pa ng kung sinong poncio pilato na kesyo mas lower ang price at nagdadalawang isip sa item mo. Well manong, sorry ka, hinde dalawa ang isip mo.
Ive been with Tipidpc for years now and I can still recall my successful transactions. Hinde naman lahat eh nega sa tipidpc, meron pa rin na smooth deals, yung hinde pasasakitin ang ulo mo. Kaya this holiday season, siguro ilan sa inyo busy rin for posting or searching for online items to buy. Just be careful and be wary sa mga makakadeal nyo.
Malay nyo, isa ako dun, hehehe!